1. Customer-Initiated Cancellation

Customers may request to cancel an order at any time before it has been packed or dispatched from our hub. Once shipped, cancellations cannot be processed. To cancel, please contact customer care with:

• Order number and registered customer details
• Phone: +91 97343 59311 | Email: contact@fashionorchids.in

2. Cancellation by Orchid Fashion

We reserve the right to cancel orders under circumstances such as product unavailability, inventory/listing errors, unserviceable pin codes, failed payment authorization, or suspected fraud. In such cases, full refunds are processed immediately.

3. When a Refund May Be Approved

Refund requests are reviewed and approved upon:

• Successful return delivery and quality inspection of original products
• Items received damaged, defective, or incorrect that cannot be exchanged
• Prepaid shipments confirmed lost in transit by the courier

4. Refund Processing Timeline

Once approved, the refund process is initiated within 5–10 business days. The time taken for the amount to reflect in your account depends on your bank, UPI provider, or credit card issuer.

5. Refund Method

Refunds are issued to the original mode of payment. For Cash on Delivery (COD) orders, refunds will be processed via a verified bank transfer or UPI ID provided by the customer.

6. Shipping Charges

Original shipping fees are non-refundable for preference-based returns. If a return is due to an Orchid Fashion mistake (defective/incorrect product), the original shipping and return shipping fees will be fully covered or refunded.

7. Partial Returns

If only part of an order is returned, refunds are calculated only for the returned items. Bulk discounts or promotional coupon benefits may be recalculated based on the adjusted order total.

8. Coupons & Discounts

Refunds are calculated based on the actual net amount paid by the customer. Used coupons and promotional discounts are generally not reissued or refundable as cash.

9. Failed or Duplicate Transactions

If an order payment fails but the amount is debited, banks usually reverse the charge within 3-5 days. If Orchid Fashion receives duplicate payments for an order, the extra amount will be refunded immediately.

10. Undelivered or Refused Orders

If a shipment is returned to us undelivered due to an incorrect address or customer unavailability, Orchid Fashion reserves the right to deduct forward and return shipping charges from the refund amount.

11. Delayed Refunds

If you have not received your approved refund within the processing period, please check your bank account or payment processor statement first, then contact your bank, and finally reach out to our support team with order details.

12. Refund and Cancellation Contact

For any queries regarding refunds, cancellations, and disputes, please contact us: