1. Return Request Period

A return or exchange request must ordinarily be submitted within 7 calendar days of delivery.

Immediate Reporting: If you receive a product that is damaged, defective, incomplete, or incorrect, please notify us preferably within 48 hours of delivery to assist faster courier verification.

2. General Eligibility Conditions

To qualify for an exchange, store credit, or refund, products should be:

• Unused, unworn, and unwashed
• Free from stains, perfumes, makeup, damage, or signs of use
• Returned with the original tags and labels attached
• Accompanied by original invoice or proof of purchase
• Unaltered, unstitched, and not customized

3. Eligible Reasons for Return/Exchange

You may request a return or exchange under the following conditions:

• A wrong size, colour, or incorrect product has been delivered
• The product was damaged or defective at the time of delivery
• An item or included accessory is missing
• The product is materially different from its website description

4. Non-Returnable or Non-Exchangeable Products

The following products are excluded from return or exchange:

• Customized, personalized, altered, or made-to-order products
• Sarees with blouse pieces that have been cut, stitched, or altered
• Products that have been worn, washed, damaged, or used
• Hygiene-sensitive items, vouchers, gift cards, and "Final Sale" items

5. Sale and Discounted Products

Discounted products may be returned or exchanged only if the product page or promotion allows it. Final Sale items must be clearly disclosed before purchase. Defective goods can still be claimed under statutory rules.

6. Colour and Display Variations

Product colours may appear slightly different due to screen settings, device brightness, photography lighting, or compression. Minor color variations are a normal aspect of online display and do not constitute manufacturing defects.

7. Handloom and Handcrafted Variations

Handloom, hand-dyed, hand-printed, and embroidered products naturally contain minor variations in weave, thread, print placement, or texture. These variations represent the handcrafted character of handloom art and do not constitute defects. Significant weaving faults will be reported for review.

8. How to Submit a Return or Exchange Request

You can initiate a return or exchange request directly through the customer dashboard:

* Please do not courier a product to our address without receiving prior return authorization.

9. Reverse Pickup and Shipping Charges

Where a product was wrong, damaged, defective, or misdescribed, Orchid Fashion bears the return shipping cost. For size selection, preference change, or other customer reasons, the customer bears the pickup, return courier, and reshipping charges. If reverse pickup is unavailable at your PIN code, trackable self-shipping details will be shared.

10. Inspection of Returned Products

After receiving the returned item, quality checkers inspect its condition, tags, packaging, and verify the stated return reasons. Returns showing wash marks, perfume scents, cut blouses, or missing items will be declined.

11. Exchange Process

Approved exchanges will be dispatched after we inspect the returned item, confirm the replacement is in stock, and any applicable price or shipping differences are paid. If the replacement costs more, the customer pays the difference; if it costs less, store credit or a refund is issued.

12. Contact Information

For any return, exchange, or status queries, reach out to customer care: